Frequently Asked Questions

You can book flights through our website, mobile app, or by calling our customer service team. Simply enter your departure and destination cities, travel dates, and passenger information to search for available flights.

Yes, you can hold most reservations for up to 24 hours without payment. This gives you time to finalize your travel plans. After 24 hours, the reservation will be automatically cancelled if not purchased.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for certain bookings. All transactions are secured with SSL encryption.

You can manage your booking online by visiting 'Manage My Booking' section with your confirmation code and last name. Changes and cancellations are subject to fare rules and may incur fees. Flexible fares offer more freedom to change without penalties.

Online and mobile check-in opens 24 hours before your scheduled departure time and closes 1 hour before domestic flights and 2 hours before international flights. You can also check in at the airport counter or self-service kiosks.

We recommend arriving 2 hours early for domestic flights and 3 hours early for international flights. During peak travel seasons or at busy airports, consider arriving even earlier to account for longer security lines and check-in processes.

Yes, you can select seats during booking or anytime before check-in. Basic economy passengers can select from available standard seats for free, while premium seats (extra legroom, front of cabin) are available for an additional fee.

Economy passengers receive one free carry-on bag (22"x14"x9") and one personal item. Checked baggage fees apply: first bag $30, second bag $40. Premium and business class passengers receive additional free checked bags. Weight limit is 50 lbs for standard bags.

Prohibited items include liquids over 3.4 oz, sharp objects, weapons, flammable materials, and certain electronics. Please check TSA guidelines for a complete list. Liquids must be in containers of 3.4 oz or less and fit in a quart-sized bag.

Report lost or delayed baggage immediately at the airport's baggage service office. You'll receive a reference number to track your bag. We'll work to locate and deliver your baggage as quickly as possible, and compensation may be available for essential items.

For international travel, you need a valid passport that doesn't expire within 6 months of your return date. Some destinations may require a visa or additional documentation. Check with the embassy or consulate of your destination country for specific requirements.

Yes, we provide comprehensive assistance including wheelchair services, priority boarding, assistance with carry-on bags, and special seating arrangements. Please request assistance at least 48 hours before your flight by calling our special assistance helpline.

Our aircraft feature personal entertainment systems, complimentary snacks and beverages, Wi-Fi (fee applies), power outlets at every seat, and spacious overhead bins. Premium cabins include enhanced meals, priority service, and premium amenities.

Yes, we allow pets in the cabin and as checked baggage. Small pets can travel in the cabin in an approved carrier for a fee. Larger pets must be transported as checked baggage. Service animals fly free. Please contact us at least 48 hours before travel to make arrangements.